When you purchase items from The Savvy, you are entitled to return your purchase during a period of 14 calendar days, calculated from the day following the day on which you received the Product in your capacity as a customer, without giving any reason. This applies for all products except for our gift cards, which are not refundable or exchangeable.
Product(s) which you wish to return must satisfy the following conditions:
- It must be in new condition.
- It must be unworn, unwashed and undamaged.
- It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
- It must be packaged in a sufficiently sturdy box (we recommend neutral, not showing a logo), so that we receive the product in an undamaged condition.
The Savvy reserves the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you.
HOW DOES THIS WORK IN PRACTICE?
- Within 14 calendar days, complete the return form on the website from which you purchased the product. Print out the fully completed return form and alternatively our address label. Click here to download the return form.
- Within 14 days of completing the return form, you must return your order accompanied by the original sales invoice (of which you must retain one copy) and the fully completed return document. Shipping costs for returned goods are payed by the customer. Please use the below address (or print out the label) and a tracked shipment method, to assure we get your returns:
- Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip.
- Returns outside these timeframes may be accepted only at the discretion of The Savvy
- If your returned package reaches us within 14 days, in accordance with the conditions above, we will arrange for a refund within 30 calendar days. We reserve the right to only make a refund when the goods have reached us.